Privacy Policy.

Effective date: 01 January 2024

1. Introduction

Welcome to The Brilliant Brains. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you visit our website at thebrilliantbrains.com (the "Site") and use our services. By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.

2. Information we collect

a. Personal information

We may collect personal information such as your name, email address, phone number and payment details when you register on our Site, make a purchase, or contact us for support.

b. Information from children under 13

We understand the importance of protecting children's privacy online. We may collect personal information from children under 13 only with verifiable parental consent, as required by law. This information may include the child's name, age and educational details necessary to provide our tutoring services.

c. Non-personal information

We may also collect non-personal information such as your IP address, browser type, device information and usage data to help us improve the functionality and user experience of our Site.

3. How we use your information

• To provide and improve our tutoring services
• To process transactions and manage your account
• To communicate with parents and guardians regarding their child's progress
• To send updates, newsletters and promotional materials to parents and guardians
• To respond to inquiries and provide customer support
• To monitor and analyze usage and trends to enhance your experience
• To comply with legal obligations

4. Parental consent and rights

For children under 13, we require verifiable parental consent before collecting any personal information. Parents and guardians have the right to:

• Review the personal information collected from their child
• Request the deletion of their child's personal information
• Withdraw consent for further collection or use of their child's information

To exercise any of these rights, please contact us at contact@thebrilliantbrains.com.

5. Sharing your information

We do not sell, trade or rent your personal information to third parties. However, we may share your information with:

• Service providers: trusted third-party service providers who assist us in operating our Site, conducting our business or providing services to you, as long as those parties agree to keep this information confidential.
• Legal compliance: if required by law or in response to legal proceedings.

6. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our Site. You can manage your cookie preferences through your browser settings.

7. Data security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Children's privacy

We take special care to protect the privacy of children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13 without such consent, we will take steps to delete that information promptly.

9. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Data Deletion Request

If you used Facebook Login for TBB Portal and want to delete your account data, you can request deletion in 2 ways:

Method 1: Email Request
Send an email to contact@thebrilliantbrains.com with the subject line "Delete My Data". In the email, include the email address or Facebook account you used to sign up. We will delete all personal data associated with your TBB Portal account within 30 days and send you a confirmation email once completed.

Method 2: In-App
If you still have access to TBB Portal, go to Account Settings and use the "Delete Account" option.

Data we delete: Name, email, profile picture, course progress, and any other personal information collected through Facebook Login.

Data we may retain: Anonymized analytics data and records required for legal compliance, which cannot be used to identify you.

11. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Brilliant Brains
contact@thebrilliantbrains.com
+92 344 0590 253