Refund Policy.
If something doesn't feel right, we want to know, and we want to make it right. Here's how refunds work at The Brilliant Brains.
1. Refund window for unused sessions
Within 60 calendar days of your last billing, you can request a refund for any unused session fees by emailing contact@thebrilliantbrains.com.
2. Quality claims
You are required to raise a refund claim within 24 hours of the session if you are unhappy with the quality of service provided. Please email contact@thebrilliantbrains.com with your claim.
3. No-questions-asked window
If a query is raised within 24 hours of the lesson, no questions will be asked, and the claim will be credited to your account. We'd rather refund a fair claim quickly than argue over it.
4. Verification & approval
Your claim will be verified and approved within three business days of receiving your refund request.
5. How refunds are returned
If your refund is approved, your credit card (or original method of payment) will be refunded. How long the credit takes to appear on your statement is determined by your card issuer or the payment method used, typically 5–10 business days.
Questions
Please feel free to contact us if you have any questions.
Regards,
The Brilliant Brains
+92 344 0590 253
+92 339 4073 451
contact@thebrilliantbrains.com